Terms of service
Last updated: January 18, 2026
Overview
Welcome to Warmhearth Ceramics.
Throughout this website, the terms “we,” “us,” and “our” refer to Warmhearth Ceramics.
Warmhearth Ceramics operates this website and store, including all related content, features, tools, products, and services (collectively, the “Services”) to offer a thoughtfully curated shopping experience rooted in craftsmanship and care. Our store is powered by Shopify, which enables us to provide these Services securely and efficiently.
These Terms & Conditions (“Terms of Service” or “Terms”), together with any policies referenced herein (including our Privacy Policy and Returns & Refunds Policy), govern your access to and use of our Services.
Please read these Terms carefully, as they contain important information about your rights, responsibilities, warranty disclaimers, and limitations of liability.
By visiting, browsing, or making a purchase through our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not access or use our Services.
1. Access & Account
By using our Services, you confirm that you are at least the age of majority in your place of residence, or that you are accessing the Services under the supervision and consent of a legal guardian.
To use certain features of the Services or place an order, you may be required to provide personal information such as your name, email address, billing details, and shipping address. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account. Accounts may not be transferred, sold, or assigned to any other person.
2. Our Products (Handcrafted Ceramics)
All Warmhearth Ceramics products are handcrafted ceramic items. Due to the nature of handmade ceramics:
- Slight variations in shape, glaze, texture, or finish are natural and intentional.
- These variations are not defects and hence do not qualify for returns.
We make every effort to accurately display our products online. However, actual colors and finishes may vary slightly depending on lighting, screen settings, and device displays.
Product descriptions, pricing, availability, and collections may be updated or discontinued at any time without notice.
3. Orders & Acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.
An order is considered accepted only after:
- Payment is successfully processes.
- Order confirmation is issued by Warmhearth Ceramics
Once accepted, orders cannot be cancelled unless expressly permitted by us. Please review your order carefully before completing checkout.
All returns, refunds, or replacements are governed strictly by our Returns & Refunds Policy.
Orders are intended for personal or household use only and may not be resold or exported without written consent.
4. Pricing & Billing
All prices listed are subject to change without notice. Prices applicable at the time of checkout will be reflected in your order confirmation.
Unless stated otherwise, prices do not include:
- Shipping charges
- Taxes
- Customs or import duties (for international orders)
You agree to provide accurate billing and payment information and authorize us to charge your selected payment method for the total order value.
5. Shipping & Delivery
Delivery timelines are estimates only and are not guaranteed. We are not responsible for delays caused by logistics partners, customs, weather, or circumstances beyond our control.
Once an order is handed over to the shipping carrier, risk of loss passes to the customer.
6. Intellectual Property
All content on this website — including text, images, videos, product photography, branding, logos, and design — is owned by or licensed to Warmhearth Ceramics and is protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Any reproduction, distribution, modification, or commercial use without written consent is strictly prohibited.
7. Optional Tools & Third-Party Services
We may provide access to third-party tools or services that we do not control. These tools are provided “as is” and “as available.”
Your use of such tools is entirely at your own risk, and we are not responsible for any issues arising from third-party services.
8. Third-Party Links
Our Services may include links to third-party websites. We are not responsible for the content, policies, or practices of these external sites. Accessing them is at your own discretion and risk.
9. Relationship with Shopify
Warmhearth Ceramics is powered by Shopify. All purchases made through this store are made directly with Warmhearth Ceramics.
Shopify is not responsible for any aspect of transactions, products, damages, or disputes between you and Warmhearth Ceramics. You expressly release Shopify from all related claims.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data. Shopify may also process data as described in its own privacy policies.
11. Feedback & Reviews
If you submit reviews, feedback, images, or suggestions, you grant Warmhearth Ceramics a royalty-free, perpetual, worldwide license to use this content for marketing, operational, or promotional purposes.
You confirm that your submissions do not violate any third-party rights and are truthful and lawful.
12. Errors & Corrections
We reserve the right to correct errors, inaccuracies, or omissions related to product descriptions, pricing, or availability at any time, including after an order is placed.
13. Prohibited Uses
You may not use the Services for unlawful, abusive, fraudulent, or harmful purposes, including but not limited to:
- Violating laws or intellectual property rights
- Misrepresenting identity
- Uploading malicious code
- Scraping or misusing data
We may suspend or terminate access if these Terms are violated.
14. Termination
We reserve the right to terminate or restrict access to the Services at our discretion, without notice. All obligations incurred prior to termination remain enforceable.
15. Disclaimer of Warranties
The Services and all products are provided “as is” and “as available.”
We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law.
16. Limitation of Liability
To the fullest extent permitted by law, Warmhearth Ceramics shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services or products.
17. Indemnification
You agree to indemnify and hold harmless Warmhearth Ceramics, Shopify, and their affiliates from any claims arising from your breach of these Terms or misuse of the Services.
18. Severability
If any provision of these Terms is deemed unenforceable, the remaining provisions shall continue in full force.
19. Entire Agreement
These Terms, together with our policies, constitute the entire agreement between you and Warmhearth Ceramics.
20. Assignment
You may not assign these Terms without written consent. We may assign these Terms without restriction.
21. Governing Law
These Terms are governed by and construed in accordance with the laws of India, with jurisdiction in the courts of Ghaziabad, Uttar Pradesh.
22. Changes to Terms
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of updated Terms.
23. Contact Information
For questions regarding these Terms, contact us at:
Warmhearth Ceramics
📧 Email: admin@warmhearthceramics.com